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Order Returns, Cancellations & Warranty Policy

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Warranty Policy

All products will have one year basic warranty in case of any damages. Customer should bring the item purchased for repair to Computer Arabia Service Center within the warranty period.

Is it possible to cancel an order once placed on www.carabia.com?

If you have changed your mind after making the purchase online, you may cancel the order placed, however a nominal amount of 2.5% of the transaction value shall be deducted while processing the refund.

To cancel your order online, you have to login with your account and click the specific order no., then there will be option on the top right to (cancel order).

How can we extend the warranty?

We are providing warranty extension only for selected products, please contact Computer Arabia Service Center (+974 40120733 /32) with the product service tag of the item for more details.

How can we raise a complain online?

We enabled a service support request for customer complains online, you can visit this page http://www.carabia.com/servicecentre/ and click Request Service Support and check the warranty of your product by using its service tag number. After verification, it will allow you to enter your details and complains which will be sent to Computer Arabia Service Center helpdesk team.